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Track your order, shipping times, lost orders, and changes before fulfillment.
Where's my order?
Where does my tea ship from?
Can I cancel or change my order?
Do you ship internationally?
What do I do if my order is missing?
5 articles
Cancel, pause, skip, or change your PiPi Tea subscription.
2 articles
Returns, refunds, replacements for damaged or wrong items, and what to do if your tea isn't for you.
How do refunds, returns, and replacements work?
How do I return an unopened item?
My order arrived damaged or wrong — what do I do?
Not enjoying your tea?
4 articles
Caffeine, brewing, sourcing, ingredients, and dietary info.
How much caffeine is in your tea?
Where is your tea sourced from?
How do I brew Ruby Oolong?
How do I prepare Hibiscus tea?
How do I prepare Ceremonial Matcha?
8 articles
Payment methods, declined cards, discount codes, receipts, and other account questions.
What payment methods do you accept?
What do I do if my payment is declined?
How do discount codes and promotions work?
How do I get a receipt for my order?
Where can I buy PiPi Tea on Amazon?
6 articles
How to reach us and what to expect on response times.
2 articles