Subscriptions

How do I cancel, pause, or change my subscription?

You can cancel, pause, skip a delivery, or change your subscription anytime by emailing our team. A self-serve portal is on the way — until then, our support team manages all subscription changes for you. 1. Email support@pipitea.com with your order number and what you'd like to do — cancel, pause, skip a shipment, change quantity or frequency, swap to a different tea, or update your delivery address. Our team will action it the same business day. 2. Cancel anytime before your next billing date. Once a payment has been processed and the order has shipped, we can't cancel it. If you no longer want it, you can return any unopened packs for a refund — see Return Instructions. 3. Pause your subscription if you're stocked up or need a break. Reach out to our team and we'll set up a pause that works for you. Pauses auto-resume at the end — you don't need to reactivate. 4. Skip a delivery if you want to stay subscribed but push your next shipment back. We'll move your next charge to the cycle after, and your subscription resumes on its normal schedule. For your billing schedule, see When am I billed?. Still need help? Email support@pipitea.com.

When am I billed?

You choose your billing frequency when you sign up — monthly, every 60 days, or every 90 days. Here's how billing works: 1. Billing recurs from your original order date. If your first subscription order was placed on the 15th, your future charges land on the 15th of each cycle. 2. Your three billing intervals are: - Monthly — every 30 days - Every 60 Days — every 2 months - Every 90 Days — every 3 months 3. You'll get a reminder email before each charge. This gives you time to skip, pause, or cancel if you need to before the payment processes. 4. To check your next billing date or change your cycle, email support@pipitea.com with your order number. Our team will confirm your schedule and make any updates. For pausing, skipping, or cancelling, see How do I cancel, pause, or change my subscription?. Still need help? Email support@pipitea.com.