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Refunds, Returns & Replacements

Returns, refunds, replacements for damaged or wrong items, and what to do if your tea isn't for you.
4 articles

How do refunds, returns, and replacements work?

We want every customer to feel good about their purchase. Here's how returns, replacements, and refunds work at PiPi Tea — and which path applies to your situation: 1. Unopened items. If your tea is still sealed in its original packaging, you can return it within 90 days for a full refund. See How do I return an unopened item?. 2. Damaged, contaminated, or wrong items. If your order arrived damaged, has visible quality issues (mold, off odor, etc.), or you got the wrong product, let us know within 7 days of delivery and we'll send a replacement at no cost. See My order arrived damaged or wrong — what do I do?. 3. Opened or used tea you're not enjoying. Since tea is a consumable product, opened packs aren't eligible for a refund — but we have tips that often turn things around. See Not enjoying your tea?. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do I return an unopened item?

If your tea is still sealed and unopened, you can return it for a full refund within 90 days of delivery. Here's how: 1. Email support@pipitea.com with your order number to request a Return Authorization. We'll reply with the return address and instructions. A Return Authorization is required — items sent back without one won't be accepted. 2. Pack your unopened items in their original packaging with proof of purchase included. 3. Ship it back at your own cost. Once it's on its way, share the tracking number with us so we can monitor the return. 4. You'll receive your refund within 7–10 business days of us receiving and processing the return — credited to your original payment method. A few notes: - Original shipping fees are non-refundable - Sale items and gift cards can't be returned - Items returned to the wrong address aren't eligible for a refund — use the address provided in your Return Authorization Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

My order arrived damaged or wrong — what do I do?

If your tea arrived damaged, contaminated, or you received the wrong product, let us know within 7 days of delivery and we'll send a replacement. 1. Email support@pipitea.com within 7 days with your order number, photos or video of the issue, and a brief description of what's wrong. 2. What counts as damaged, contaminated, or wrong: - Packaging arrived torn, opened, or leaking, with tea spilled or exposed - Visible mold, unusual discoloration, or off odor - Foreign objects inside the tea - Wrong product inside the package - Items missing from your order 3. You don't need to return the affected tea. Once we've confirmed the issue from your photos or video, we'll arrange a replacement shipment at no cost to you. 4. If you simply don't enjoy the taste or aren't seeing the effects you hoped for, see Not enjoying your tea? — that's a different process. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Not enjoying your tea?

We understand that taste is personal — not every tea is for everyone, and that's completely okay. Since tea is a consumable product, opened packs aren't eligible for a refund — but we'd love to help you find the right way to enjoy it before you give up. Here's what often turns it around: 1. Try cold brewing. Steep in cold water for 4–6 hours in the fridge for a naturally sweeter, smoother flavor. Many customers prefer it this way once they try. 2. Give it 2–4 weeks. The antioxidants in PiPi Tea build up over 2–4 weeks of consistent daily use — the noticeable effects often show up later than expected, especially for energy and digestion. 3. Ask us for our free recipe guide. Email support@pipitea.com and we'll send it over with no strings attached — different brewing methods, food pairings, and ways to mix it into smoothies or recipes. 4. Have unopened packs you'd rather return? If you have any sealed, unopened packs from your order, you can return them within 90 days for a refund. See How do I return an unopened item?. Your feedback genuinely helps us improve — we appreciate you sharing it. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026