Home Orders & Shipping

Orders & Shipping

Track your order, shipping times, lost orders, and changes before fulfillment.
5 articles

Where's my order?

Once your order ships, you'll get a tracking number by email. Tracking can take 1–2 days to come online while the courier scans the parcel — that's normal. Here's how to check on your order: 1. Track your order at https://pipitea.com/apps/parcelpanel using the tracking number from your shipping confirmation email. The carrier handling your delivery will show up there. 2. Check the timing. Orders typically ship within 2–4 business days of being placed (1–2 days with Expedited Shipping). After that, standard delivery times are: - USA and Canada: 2–5 days - Australia, NZ and Oceania: 5–12 days - Europe and UK: 5–12 days - Latin America: 9–26 days - Other countries: 11–30 days These are estimates and can shift with carrier schedules, weather, or customs processing. 3. If tracking shows your order was delivered but you don't have it, see What do I do if my order is missing? 4. If tracking hasn't updated in 25 days, the order is considered lost in transit. Contact us and we'll arrange a replacement. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Where does my tea ship from?

Our tea is grown in the high-altitude Pu'er Mountains of Yunnan, and ships from our fulfillment warehouse in Texas, USA. Here's the journey from leaf to door: 1. Grown and packed in Yunnan. Every batch is sourced from the Pu'er Mountains and packed at origin to lock in freshness. 2. Stored at our warehouse in Texas. Once your order is placed, our team picks, packs, and dispatches it within 2–4 business days (1–2 days with Expedited Shipping). 3. Shipped via a domestic carrier. The exact carrier — USPS, UPS, FedEx, or other — depends on your delivery address and the shipping option you chose. The carrier name will show in your tracking information. 4. Some teas are pre-ordered to ensure peak freshness. This can extend processing time by a few days. We'll let you know if there's a delay on your specific order. For tracking and delivery time estimates, see Where's my order?. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Can I cancel or change my order?

Our warehouse uses an automated fulfillment system, which moves orders into shipping quickly. If you need to cancel or change your order, email us as soon as possible — we can't guarantee changes, but we'll do our best. 1. Email support@pipitea.com right away with your order number and what you'd like to change (cancel, update address, swap items). The sooner you reach out, the better the chance we can stop or modify the order before it ships. 2. We'll do our best, but it's not always possible. Our automated system moves quickly — once an order has entered shipping, we can't recall it. 3. If your order has already shipped, you can return any unopened items within 90 days. See Return Instructions for the full process. 4. Double-check your address at checkout. Once your order has shipped, we can't redirect it. If the wrong address was entered, you'll need to wait for delivery and return the package to us. If we made an error on our end, we'll send a replacement at no extra cost. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Do you ship internationally?

Yes — we ship worldwide, with the exception of a few locations with delivery limitations. Here's what to know about international orders: 1. Verify we ship to your country. Most international destinations are covered, but a few areas have limitations. If you're not sure, email support@pipitea.com before placing your order and we'll confirm. 2. Check expected delivery windows. International transit times vary by region. See Where's my order? for the full breakdown. 3. Customs and import charges are your responsibility. Most international orders don't incur customs fees, but in the rare case yours does, those local charges are paid by you — not us. We recommend checking with your local customs authority before ordering if you're unsure. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

What do I do if my order is missing?

If your order is missing, we're sorry to hear that — let's get it sorted. Please follow these steps: 1. Check your tracking to confirm your order isn't still in transit. The tracking link in your shipping confirmation email shows the latest carrier update. Also verify the order was shipped to the correct address. 2. Check around your property and with neighbors. Couriers sometimes leave parcels in less obvious spots — porches, side gates, mailrooms — or with a neighbor who accepted on your behalf. We recommend waiting 1–2 business days in case the carrier redelivers. 3. File a claim with the carrier. If tracking shows delivered but you still can't find your order, contact your local post office or the carrier shown in your tracking info to file a missing-package claim. 4. Email us with the carrier's reply. Once you've completed steps 1–3, email support@pipitea.com with your order number and the carrier's response. This lets us skip those checks and move straight to a resolution. In most cases, we'll send a replacement quickly. If you'd prefer a refund instead, we'll need the carrier claim results first before we can process it. If your tracking hasn't updated in 25 days, the order is considered lost in transit. Email support@pipitea.com with your order number and we'll arrange a replacement — no carrier claim needed. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026