We want every customer to feel good about their purchase. Here's how returns, replacements, and refunds work at PiPi Tea — and which path applies to your situation:
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Unopened items. If your tea is still sealed in its original packaging, you can return it within 90 days for a full refund. See How do I return an unopened item?.
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Damaged, contaminated, or wrong items. If your order arrived damaged, has visible quality issues (mold, off odor, etc.), or you got the wrong product, let us know within 7 days of delivery and we'll send a replacement at no cost. See My order arrived damaged or wrong — what do I do?.
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Opened or used tea you're not enjoying. Since tea is a consumable product, opened packs aren't eligible for a refund — but we have tips that often turn things around. See Not enjoying your tea?.
Still need help? Email support@pipitea.com.