Our warehouse uses an automated fulfillment system that moves orders into processing quickly. If you need to cancel or change your order, email us as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipping.
Request a Change
Email support@pipitea.com as soon as possible with your order number and what you’d like to change, such as canceling the order, updating your shipping address, or changing an item. The sooner you contact us, the better the chance we can make the requested change before processing.
If Your Order Has Already Shipped
Once an order has shipped, we cannot cancel or modify it. If you no longer want the order, unopened and unused tea may be eligible for return within 90 days of delivery. See Return Instructions for the return process.
Shipping Address Changes
Please double-check your shipping address before placing your order. If you entered the wrong address, contact us immediately. Once the order has shipped, we cannot guarantee that the address can be changed or the package redirected.
If an order was shipped to the wrong address because of an error on our end, contact us so we can review the issue and determine the appropriate resolution.
Still need help? Email support@pipitea.com.