If your tea arrived damaged, contaminated, or you received the wrong product, let us know within 7 days of delivery and we'll send a replacement.
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Email support@pipitea.com within 7 days with your order number, photos or video of the issue, and a brief description of what's wrong.
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What counts as damaged, contaminated, or wrong:
- Packaging arrived torn, opened, or leaking, with tea spilled or exposed
- Visible mold, unusual discoloration, or off odor
- Foreign objects inside the tea
- Wrong product inside the package
- Items missing from your order
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You don't need to return the affected tea. Once we've confirmed the issue from your photos or video, we'll arrange a replacement shipment at no cost to you.
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If you simply don't enjoy the taste or aren't seeing the effects you hoped for, see Not enjoying your tea? — that's a different process.
Still need help? Email support@pipitea.com.