We understand that taste is personal — not every tea is for everyone, and that's completely okay. Since tea is a consumable product, opened packs aren't eligible for a refund — but we'd love to help you find the right way to enjoy it before you give up. Here's what often turns it around:
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Try cold brewing. Steep in cold water for 4–6 hours in the fridge for a naturally sweeter, smoother flavor. Many customers prefer it this way once they try.
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Give it 2–4 weeks. The antioxidants in PiPi Tea build up over 2–4 weeks of consistent daily use — the noticeable effects often show up later than expected, especially for energy and digestion.
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Ask us for our free recipe guide. Email support@pipitea.com and we'll send it over with no strings attached — different brewing methods, food pairings, and ways to mix it into smoothies or recipes.
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Have unopened packs you'd rather return? If you have any sealed, unopened packs from your order, you can return them within 90 days for a refund. See How do I return an unopened item?.
Your feedback genuinely helps us improve — we appreciate you sharing it.
Still need help? Email support@pipitea.com.