If your tea is still sealed, unopened, and unused, you may be eligible to return it for a refund within 90 days of delivery. Here's how:
Request a Return Authorization
Email support@pipitea.com with your order number and reason for the return. Our team will review your request and provide the return address and instructions if your return is eligible. Please do not send your return before contacting us.
Pack Your Items
Pack your unopened items in their original packaging. The products must remain sealed, unused, and in resalable condition.
Ship Your Return
Ship the return at your own cost using the return address provided by our support team. Once shipped, share the tracking number with us so we can monitor the return.
Receive Your Refund
Your refund will be issued after we receive and approve the return, credited to your original payment method. Processing time may vary depending on your payment provider.
A Few Notes
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Original shipping fees are generally non-refundable for customer-requested returns.
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Opened or used tea is generally not eligible for a standard customer-remorse return.
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Do not send returns to an address that has not been provided by our support team.
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Damaged, defective, incorrect, or missing items may have different return or replacement options. Contact us so we can review the issue.
Still need help? Email support@pipitea.com.