You can cancel, pause, skip a delivery, or make changes to your subscription by contacting our support team at support@pipitea.com. Until our self-serve subscription portal is available, our team will manage subscription changes for you.
Email support@pipitea.com with your order number and the change you'd like to make, such as canceling, pausing, skipping a shipment, changing quantity or frequency, switching teas, or updating your delivery address.
Cancellations
You can cancel your subscription before your next scheduled billing date. Once a payment has been processed or an order has entered processing or shipping, we may not be able to cancel it. If the order has already shipped and you no longer want it, please refer to our Returns & Refund Policy for eligibility and return instructions.
Pausing Your Subscription
If you need a break from your subscription, contact our support team to request a pause. Let us know how long you'd like to pause, and we'll update your subscription accordingly.
Skipping a Delivery
If you want to remain subscribed but don't need your next shipment, contact our support team before the next billing date to request a skip. Your next shipment and billing date will be adjusted based on the subscription schedule.
Changes to Your Subscription
You can also contact us to request changes to your subscription, including quantity, delivery frequency, tea selection, or shipping address. Please contact us before the next billing date whenever possible so we have time to make the requested change.
For questions about your billing schedule, see When Am I Billed?
Still need help? Email support@pipitea.com.