Product & Ingredients | PiPi Tea Help Center

How much caffeine is in your tea?

Caffeine content varies by tea. Here's the breakdown: 1. Ruby Oolong: 30–45mg per serving. About half the caffeine of a cup of coffee. Suitable for steady, gentle energy throughout the day. 2. Hibiscus: zero caffeine. Naturally caffeine-free — safe to drink any time of day, including evenings. 3. Ceremonial Matcha: 60–80mg per serving. Higher than oolong but balanced by L-theanine, which provides calm, sustained energy without coffee-style jitters or crashes. If you're sensitive to caffeine, pregnant, or nursing, please consult your doctor before drinking. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Where is your tea sourced from?

Our tea is grown in the high-altitude tea regions of East Asia and shipped from our fulfillment warehouse in Texas, USA. Here's where each product comes from: 1. Ruby Oolong is sourced from the Pu'er Mountains of Yunnan Province, where high elevation, untouched soil, and pristine air create ideal growing conditions. Five years of land restoration brought our farms to full USDA Organic certification. 2. Hibiscus is grown in Yunnan, hand-plucked at peak bloom and processed as whole flowers — no dust, no fillers. 3. Ceremonial Matcha comes from Henan Province, where it's first-harvest, shade-grown, and stone-ground using traditional methods. All three products are USDA Organic, heavy-metal tested, pesticide-free, and produced in FDA-registered facilities. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do I brew Ruby Oolong?

Ruby Oolong is a whole-leaf tea designed to release its full flavor in a few minutes. Here's how to brew it: 1. Heat water to 180–200°F (85–93°C). Just below boiling — full boil can scorch the leaves and turn the flavor bitter. 2. Steep one tea bag for 3–5 minutes. Less time gives a lighter, sweeter cup. More time pulls out a bolder flavor. 3. Add lemon or honey if you'd like — both pair well with the natural honey-scented sweetness. 4. For iced oolong: brew as above, let cool, then pour over ice. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do I prepare Hibiscus tea?

Hibiscus is a caffeine-free herbal tea with a bold, tart, cranberry-like flavor. Here's how to prepare it: 1. Place one tea bag in your cup. Hibiscus tea bags contain whole flowers — no need to break or stir. 2. Pour hot water just off the boil over the bag. Hibiscus stands up to fully hot water without going bitter. 3. Steep for 1–2 minutes. Longer steeping makes a stronger, more tart cup. You can leave the bag in while you drink. 4. Customize the flavor. Add honey or sugar to soften the tartness, cinnamon for warmth, fresh mint for refreshment, or orange slices for citrus. We don't recommend milk with hibiscus. 5. For iced hibiscus: brew as above, let cool, and pour over ice. Many customers keep a pitcher in the fridge for all-day sipping. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do I prepare Ceremonial Matcha?

Ceremonial matcha is a stone-ground tea powder whisked into water — different from steeping a tea bag. Here's how to prepare it: 1. Add 1–2 teaspoons of matcha to your bowl or cup. 2. Pour 2–4 oz of hot water (175°F / 80°C) over the powder. Cooler than oolong — high heat damages the delicate flavor and antioxidants. 3. Whisk vigorously for 15–30 seconds until the matcha is fully dissolved and a light foam forms on top. 4. Drink immediately. Matcha is best fresh — quality fades after 5–10 minutes. 5. For variations: - Matcha latte: prepare as above, then add 4–6 oz steamed milk (dairy or plant-based) - Iced matcha: prepare with cold water, shake or whisk, pour over ice - Smoothie addition: blend 1 teaspoon directly into a smoothie Once opened, store the tin in the fridge to preserve flavor and color. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

What's in your tea? Ingredients and dietary info

Our teas are single-ingredient products — just the tea itself, with no additives, preservatives, or fillers. Here's the breakdown: 1. Ruby Oolong: 100% organic oolong tea leaves. Whole-leaf, hand-plucked, USDA Organic, Non-GMO, gluten-free. 2. Hibiscus: 100% organic hibiscus flowers. Whole-flower (not dust), hand-plucked, USDA Organic, gluten-free, 100% caffeine-free. 3. Ceremonial Matcha: 100% organic ceremonial-grade matcha powder. First-harvest, shade-grown, stone-ground, USDA Organic. All products are: - USDA Organic - Heavy-metal tested - Pesticide-free - Vegan - Gluten-free - Produced in FDA-registered facilities If you're sensitive to caffeine, pregnant, or nursing, please consult your doctor before drinking. For specific health questions, see Can your tea help with my health condition?. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

When is the best time to drink your tea?

Each tea has different effects, so there are different sweet spots in the day. Here's our suggested rotation: 1. Ruby Oolong — morning, midday, or afternoon. With 30–45mg of caffeine per cup, oolong is gentle enough to drink throughout the day. Many customers have a cup with breakfast for steady energy or in the afternoon as a coffee alternative. 2. Hibiscus — any time, including evening. Caffeine-free, so it won't disrupt sleep. Great as a soda replacement during the day or a warm wind-down cup at night. 3. Ceremonial Matcha — morning. Higher caffeine combined with L-theanine gives 4–6 hours of calm, sustained energy. Best earlier in the day to avoid affecting sleep. You can also mix and match — for example, matcha in the morning, oolong midday, and hibiscus in the evening for a full daily ritual. For questions about interactions with medications or health conditions, see Can your tea help with my health condition?. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Can your tea help with my health condition?

We are not medical professionals and thus are not qualified to provide you with any information that might constitute medical advice. Furthermore, as a food company, it would be against FDA regulations for us to do so. Please consult your physician or health professional for medical advice — especially if you're pregnant, nursing, taking medication, or managing a health condition. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026