If your card was declined at checkout, it's almost always one of three things. Try these in order:
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Check your billing address. Your billing address must match the one on file with your card issuer. Even a small mismatch (apartment number missing, zip code typo) can trigger a decline.
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Try again or use a different card. Banks sometimes flag online purchases as fraud, especially first-time orders with us. Either retry the same card (your bank may approve on the second attempt) or use a different payment method.
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Check your available balance. Insufficient funds — including holds from other recent purchases — can trigger a decline even if your account looks fine.
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Contact your bank. If none of the above work, call your card issuer using the number on the back of your card. Tell them you're trying to make a purchase from PiPi Tea and ask them to approve it.
If you've tried all of the above and the card still won't go through, email us at support@pipitea.com with the order details and we'll help.
Still need help? Email support@pipitea.com.