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Account & Payment

Payment methods, declined cards, discount codes, receipts, and other account questions.
6 articles

What payment methods do you accept?

We accept all major credit cards, digital wallets, and PayPal. Here's the full list: 1. Credit and debit cards: - Visa - Mastercard - American Express - Discover 2. Digital wallets: - Shop Pay - Apple Pay - Google Pay 3. PayPal — checkout via your PayPal account. We don't currently offer buy-now-pay-later options like Klarna, Afterpay, or Affirm. If you're having trouble at checkout, see What do I do if my payment is declined?. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

What do I do if my payment is declined?

If your card was declined at checkout, it's almost always one of three things. Try these in order: 1. Check your billing address. Your billing address must match the one on file with your card issuer. Even a small mismatch (apartment number missing, zip code typo) can trigger a decline. 2. Try again or use a different card. Banks sometimes flag online purchases as fraud, especially first-time orders with us. Either retry the same card (your bank may approve on the second attempt) or use a different payment method. 3. Check your available balance. Insufficient funds — including holds from other recent purchases — can trigger a decline even if your account looks fine. 4. Contact your bank. If none of the above work, call your card issuer using the number on the back of your card. Tell them you're trying to make a purchase from PiPi Tea and ask them to approve it. If you've tried all of the above and the card still won't go through, email us at support@pipitea.com with the order details and we'll help. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do discount codes and promotions work?

You can apply a discount code at checkout, and we run a few promotional offers. Here's how each works: 1. Enter your code at checkout. There's a "Discount code" field on the checkout page — paste your code there and click "Apply". The discount will appear in your order total before payment. 2. Subscribe & save 10%. Choosing a subscription at checkout automatically takes 10% off every order. No code needed — the discount applies as long as your subscription is active. 3. Buy More, Save More offers. Our multi-pack pricing is built into the product page. The format is straightforward: - Buy 2 Get 1 Free — you pay the full price of 2 packs and receive 3 packs total. - Buy 3 Get 2 Free — you pay the full price of 3 packs and receive 5 packs total. So if you chose "Buy 2 Get 1 Free", your cart shows the price of 2 packs and you receive 3. Buy More, Save More offers can't be combined with discount codes. 4. Forgot to apply your code? If you placed your order without entering a code that you should have used, email us at support@pipitea.com with your order number and the code. We'll review and apply where eligible. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

How do I get a receipt for my order?

Receipts are sent to the email address you used at checkout, automatically. You may receive one or more of the following: 1. A Stripe receipt from receipts@stripe.com, listed as "ST PIPI TEA" — confirms the charge and serves as proof of payment. 2. A Shopify order confirmation from PiPi Tea — itemizes what you ordered, the total, and the shipping address. 3. A PayPal receipt if you paid via PayPal — sent directly from PayPal. 4. Need a tax invoice? If your country requires a tax-compliant invoice (VAT receipt, etc.), email support@pipitea.com with your order number and we'll send one over. If you can't find any of these emails, check your spam or promotions folder first. If they're not there, email us and we'll resend. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026

Where can I buy PiPi Tea on Amazon?

PiPi Tea is available on Amazon as well as our DTC store. Here's where to find each: 1. Amazon listing: Organic Oolong Tea Bags on Amazon 2. Direct from us: pipitea.com — same products, same company, with subscription options and our 90-day satisfaction guarantee. 3. Beware of copycats on Amazon. We're aware that unauthorized listings impersonating PiPi Tea are appearing on Amazon, and we're actively working with our legal team to have them removed. To make sure you're buying genuine PiPi Tea, use the link above or order directly from pipitea.com. 4. For Amazon order issues (refunds, returns, shipping), please contact Amazon Customer Service directly. Amazon handles all support for orders placed on their platform — we're unable to assist with those from our end. Still need help with a DTC order? Email support@pipitea.com.

Last updated on Apr 25, 2026

Where can I find my recipe book?

If you purchased our PiPi Tea Recipe Book (50 recipes featuring our teas), we email it to you immediately after your order is placed. Here's what to do if you can't find it: 1. Check your inbox for the recipe book email — it's sent to the email you used at checkout, usually within minutes of your purchase. 2. Check your spam or promotions folder. Email providers sometimes filter download emails into these folders. 3. Still can't find it? Email support@pipitea.com with your order number and we'll resend the recipe book straight away. If you're looking for our free recipe guide (a shorter resource available to all customers, not the paid 50-recipe book), email us and we'll send it over with no purchase required. Still need help? Email support@pipitea.com.

Last updated on Apr 25, 2026